A couple of days ago I was driving home after a frustrating discussion with a mobile phone salesman when several things clicked into place for me and I suddenly understood things better. At least I was able to see things from a different perspective.
For many years Apple fans have pointed out to detractors that the reason they love their latest Apple product is simple – “It just works”. This is a phrase which Steve Jobs repeatedly used at product announcements and it has become a generic catch-phrase to describe anything which works in a manner which doesn’t require the user to know how it works.
Steve Jobs recognised that most of us aren’t interested in what’s under the bonnet – we’re more interested in what it does for us, rather than how those clever Cupertino people managed to make it work like magic.
It’s an easy message to spread virally, and it’s positive – people like that.
But it’s just not good enough. You can’t say “It just works” and expect to leave it at that. Continue reading →